Disney World DAS Pre-Arrival Access Chat Now Live


Are you ready for your Disney vacation? Ahead of Genie’s arrival in My Disney Experience, Disney makes planning even easier for those in need of a disability pass with the advent of registration via live video chat.

These big changes were reported just a few months ago for Walt Disney World and Disneyland, but now they’re finally here for those planning a Walt Disney World vacation, meaning guests can breathe easy with options to fluid planning.

DAS pre-arrival access chat now live

Credit: DVC

Disney Parks have always been committed to “providing a welcoming and inclusive environment and accessible experiences to our visitors. As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to help visitors who find it difficult to tolerate extended waits in a conventional queue environment due to of a disability.

Previously, visitors to Disneyland and Walt Disney World Resort could only register for a disabled pass when they were on site at the theme parks. Guests were to enter the theme park of their choice and then proceed to customer service where they were then to discuss their needs with a Cast Member. Cast Members will work with Guests to discuss details and offer assistance.

Now the new Pass Chat for Disability Access Services (DAS) is live on the Disney website, which means guests can re-engage their planning skills and take care of them before they get to their Disney vacation within 2 to 30 days of arrival.

The Disney Genie service, which is slated to debut on October 19, 2021, is also expected to include this DAS scheduling option as part of the software.

DAS registration via chat

DAS at Disney
Credit: ITM Screenshot

You can register for the DAS pass in two different ways. Pre-arrival check-in is now available via live video chat, or you can still choose to visit Disney Park Guest Relations in person at the theme park, as has been the traditional process. Cast Members will work with you to discuss details and offer assistance. Disney advises:

Before registering, be sure to:

  • Add your travel group to your List of family and friends, so that they can be included in the DAS plans

  • Associate a valid theme park entry for each member of your party

  • Make sure the guest requesting to use the DAS is present at the time of registration, either via live video chat, at a guest relations location or at the main entrance.

  • Be 2 to 30 days before your visit to the park.

how to register for DAS online on disney
Credit: ITM Screenshot

When you’re ready to chat, visit Disney’s “Disability Access Service (DAS) Registration” page and scroll down to click the link to speak to a cast member.

There are a few important things to note about Disney’s DAS Advance scheduling option via chat. Live chat is only available from 7:00 a.m. to 11:00 p.m. EST and is only available in English at this time. Chat recording is not allowed.

The guest requesting the DAS service (or a guardian on behalf of those under 18) must be an adult and present during the video call. Please log into your My Disney Experience account before calling, or create your new account. If you have visual responsibilities, the chat is friendly to screen readers.

Disney DAS Registration Cat
Credit: ITM Screenshot

Once registered, the DAS disability title will be valid for up to 60 days. During your vacation, you can pre-select up to 2 one-hour return windows for certain experiences (subject to availability) using the new DAS Advance selection option as early as 30 days before a park visit. These selections are in addition to any return times you can claim throughout the day of your actual visit to the park. To select DAS Advance planning options for attractions with DAS, return times can include:

Magic Kingdom Park

  • The Barnstormer
  • Big Thunder Mountain Railroad
  • Buzz Lightyear’s Space Ranger Spin
  • Dumbo the flying elephant
  • Haunted house
  • “the world is small”
  • Jungle cruise
  • Crazy tea party
  • Aladdin’s magic carpets
  • The Many Adventures of Winnie the Pooh
  • Mickey’s Philharmonic
  • Monsters Inc. The Laughter Floor
  • Peter Pan’s flight
  • Pirates of the Caribbean
  • Splash Mountain
  • Tomorrowland racing circuit
  • Under the Sea ~ The Little Mermaid’s Journey


  • Disney and Pixar Short Film Festival
  • Travel the imagination with Figment
  • Living with the land
  • Mission: SPACE
  • The seas with Nemo and his friends
  • Go around the world
  • Spaceship Earth
  • Test track
  • Turtle Talk With Crush
turtle talk with crush
Credit: Disney

Disney’s Hollywood Studios

  • Alien swirling saucers
  • Beauty and the Beast live on stage
  • Play and dance for the Disney juniors!
  • For the first time in forever: a frozen celebration to sing
  • Millennium Falcon: Smugglers Race
  • Muppet * 3D Vision
  • Rock ‘n’ Roller Coaster with Aerosmith
  • Slinky Dog Dash
  • Star Tours – The Adventures Continue
  • The Twilight Zone Tower of Terror ™
  • The madness of toy stories!

Disney’s Animal Kingdom Theme Park

  • The animation experience at the conservation station
  • Feathered friends in flight!
  • Lion king party
  • It’s hard to be a bug!
  • Rapids of the Kali River
  • Kilimanjaro safaris
  • Trip on the Na’vi River
Kilimanjaro safari when the animals take over
Credit: Disney

If you need extra help planning your Disney vacation, simply call in the Disney Certified Professionals at Academy Travel. They have the know-how and experience to give you free planning assistance for the trip of your dreams! Call them at 609-978-0740.

Are you happy to see Disney adding a pre-arrival DAS planning service? Leave us a comment below!

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