Logitech’s webcam software is a mess

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Logitech makes some of the most popular webcams in the world, but using them on some of the most popular computers, like the M2 MacBook Air or the M1 Pro MacBook Pro, is a less than stellar experience. Plugging one into any M1 or M2 Mac for a video call isn’t a problem, but if you want to tweak the settings extensively or use some of these webcams’ flagship features, it’s anything but clunky to impossible. That’s because its most capable webcam software, Logitech Captureis not available on computers with Apple silicon.

Logitech changed its software plan for people who use newer Mac laptops and desktops without going to great lengths to tell anyone. Instead of offering Logitech Capture, its de facto software focused on webcam settings and content creation features, it offers two separate, less prominent Mac apps: Logi Tune and Logitech G Hub. Tune is a confusing app that lets you toggle settings on Logitech gadgets, with calendar integration added, for some reason. G Hub was designed for gamers who want to change RGB lighting and sensitivity settings for gaming-focused products and, now, webcams.

Each app’s interface is different and allows you to change different settings, so the choice is yours with the app you use – too many choices, if you ask me, considering the feature limitation in each of them . But none offer as many options as Logitech Capture. You can access basic settings, like the ability to zoom in for tighter cropping or make a host of adjustments to image settings (or set them to automatic settings), but you can’t adjust the frequency of images or the resolution. That means people who own a Mac M1 or M2 can’t use its face tracking feature or switch between horizontal or vertical orientations on a nice, relatively high-end webcam like the $160 Logi StreamCam.

Logi Tune’s interface is simple, which is good. But it doesn’t offer access to all the features I want to enable, like frame rate or resolution.

And this stuff isn’t very apparent unless you’re using an affected computer. I tested webcams on a laptop without Apple silicon, so only noticed after a reader reached out to note that some of Logitech’s picks in our best webcam buyer’s guide have limited functionality. on Mac M1 and M2. There are plenty of posts on Reddit on this too, and many people working on solutions that Logitech hasn’t presented themselves. Someone even had success with a workaround to get a previous version of Logitech Capture software running on a machine with M1. It crashed on launch for me, though.

I asked Logitech if they plan to port Capture to computers with M1 and M2 chips. Spokesman Christian Cooper said The edge that “Logi Capture is not currently expected to support M1 or M2 chips. However, camera and video settings are supported in our Logitech G HUB software and Logi Tune for macOS.

After a few follow-up questions about whether these apps offer feature parity with Logitech Capture (they don’t) and whether its new software strategy was born out of a technical hurdle with the M1/M2 Macs (or whether this negligence was the plan all along), Logitech spokeswoman Ciara Dixon provided this boilerplate response that failed to provide helpful answers.

“Logitech provides several software options for various customers on multiple operating systems, including Windows and Mac. For video conferencing (including webcam, headset and Logi Dock), we recommend using Logi Tune. For gaming and streaming, G HUB offers convenience and control across multiple devices from Logitech G, Blue Microphones, and Litra Glow. Streamlabs is the all-in-one live streaming and recording software on multiple platforms including Twitch, YouTube, and Facebook.

Two screenshots showing Logitech G Hub and the settings it offers for webcams.

Logitech G Hub has several features at once, but it still doesn’t give you all the options of Logi Capture.

This software glitch is a problem for new Macs right now, but it’s about to be a problem for many more users very soon. Since the last update, Logitech has removed the Capture app entirely for Windows computers and older Intel-based Macs. In his latest software release notes for Windows 10 and several versions of macOS, it says: “This is the final version of Logitech Capture and no new software updates will be available. Logitech recommends that you download and install Logitech G HUB if you want to adjust compatible webcam settings. This has a support page which asks all users to download Logitech G Hub, and it asks users to uninstall Logi Capture.

Right now, that means if you own an M1 or M2 Mac, you can’t get the most out of your Logitech webcam. This issue will – by Logitech’s choice – spread to Windows and other Intel Macs later in 2022. We have, naturally, reached out to Logitech again for more answers.

Until Logitech is clearer on its software plans for its webcams, we’ll add a note in our webcam buying guide that your experience with its webcams will vary wildly depending on the computer you’re using.

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